Nondiscrimination Notice
HAART follows state and federal civil rights laws and provides free language and disability assistance.
Discrimination is against the law
Humanistic Alternatives to Addiction Research and Treatment, Inc. (HAART) follows state and federal civil rights laws. HAART does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.
Free help we provide
For people with disabilities, to help them communicate with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, and other formats)
For people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, call HAART Oakland at (510) 661-3948 or HAART Hayward at (510) 727-9755, or ask any staff member. If you cannot hear or speak well, please call 711 (California Relay Service).
How to file a grievance with HAART
If you believe that HAART has failed to provide these services or has unlawfully discriminated against you, you can file a grievance with our Civil Rights Coordinator. You can file a grievance by phone, in writing, in person, or electronically:
- By phone: call (510) 661-3948. If you cannot hear or speak well, call 711 (California Relay Service).
- In writing: fill out a grievance form, or write a letter and send it to HAART, Attn: Civil Rights Coordinator, 10850 MacArthur Blvd., Suite 200, Oakland, CA 94605.
- In person: visit either HAART clinic and say you want to file a grievance.
- Electronically: email compliance@haart.org.
If you need help filing a grievance, our Civil Rights Coordinator can help you. HAART will not retaliate against you for filing a grievance.
Office of Civil Rights: California Department of Health Care Services
You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights, by phone, in writing, or electronically:
- By phone: call 916-440-7370. If you cannot speak or hear well, call 711 (California Relay Service).
- In writing: fill out a complaint form or send a letter to: Deputy Director, Office of Civil Rights, Department of Health Care Services, Office of Civil Rights, P.O. Box 997413, MS 0009, Sacramento, CA 95899-7413. Complaint forms are available on the DHCS Language Access page (opens in a new tab).
- Electronically: send an email to CivilRights@dhcs.ca.gov.
Office for Civil Rights: U.S. Department of Health and Human Services
If you believe you have been discriminated against on the basis of race, color, national origin, age, disability, or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, by phone, in writing, or electronically:
- By phone: call 1-800-368-1019. If you cannot speak or hear well, call TTY/TDD 1-800-537-7697.
- In writing: fill out a complaint form or send a letter to: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201. Complaint forms are available on the HHS Office for Civil Rights website (opens in a new tab).
- Electronically: visit the Office for Civil Rights Complaint Portal (opens in a new tab).
Language assistance
ATTENTION: If you need help in your language, call HAART Oakland at (510) 661-3948 or HAART Hayward at (510) 727-9755 (TTY: 711). Aids and services for people with disabilities, like documents in braille and large print, are also available. These services are free.
